The present website consists the online store of the Company «ALEXANDRA BISSA», which is located in Athens , Greece, at 3-5 Anaxagora Street , with Tax Registration Number (AFM) 047445890 A’ TAX OFFICE of Athens (hereinafter in the present called, for the sake of brevity, as the ‘’Company’’).
ALEXANDRA BISSA is a sustainable brand that supports Slow Fashion and Ethical Design. The Company is principally engaged in the creation and trade of originally designed hand-made woven items that have been created with the use of a loom. Each item is handwoven by the designer and mostly made upon request.
The present terms describe the terms and conditions under which, the Company provides its customers with its services through its Online Store “ALEXANDRA BISSA”.
1. GENERAL TERMS
1.1 The present constitutes the Agreement between the customer and the Company. Browsing, accessing or using the “ALEXANDRA BISSA” website, as well as the usage of any benefits or services which were made available through the Website, implies the agreement of the customer to the terms and conditions set forth below (collectively referred to as “the Agreement”). Any new services which will be included on the ALEXANDRA BISSA website will be subject to the present Agreement, unless expressly stated otherwise.
1.2 The Company reserves the right to modify the present terms and conditions at any time, if it is deemed necessary, informing customers through the “ALEXANDRA BISSA” website. Customers, are required to check every time they use the “ALEXANDRA BISSA” website for any modifications to the terms of use and if they continue to use the available facilities or services, it is presumed that they accept the modified terms as well as that they explicitly grant their consent, agreement and approval on the above mentioned modifications to the terms. Otherwise, they should refrain from using the ALEXANDRA BISSA website.
2. TERMS OF USE OF THE “ALEXANDRA BISSA” WEB SITE
2.1 The access to the “ALEXANDRA BISSA” website and consequently the usage of any services that the website provides (eg product promotion via the “ALEXANDRA BISSA” website, purchase of products, etc.) is only allowed to persons who have completed the eighteenth (18th) year of their age and have full legal capacity.
2.2 Each customer expressly states and warrants that when using the services provided by the “ALEXANDRA BISSA” website will provide true, accurate, valid and complete information about him / her and that he / she has the required legal prerequisites as well as the necessary ability to understand the terms and conditions contained herein. The customer also agrees to preserve and keep up-to-date the information requested as well as to keep the above mentioned information true, accurate, valid, up-to-date and complete. The Company is not responsible for any use of services by customers who do not meet the above.
2.3 The Company via the website «ALEXANDRA BISSA» promotes its products to its customers under the terms and conditions stated herein.
2.4 Customers must necessarily be the legitimate holders of the credit, debit, prepaid or other card by which they perform their transactions or enjoy the services of the “ALEXANDRA BISSA” website; otherwise they should have explicit or tacit approval for the usage of the card from its legal owner. Under no circumstances will the Company be liable to the legitimate cardholder if the customer is not the legal owner of the card or does not have the legal permission to use this from the legitimate holder.
2.5 It is forbidden for customers to violate or attempt to violate the security of the “ALEXANDRA BISSA” website, indicatively, but not limited to: (i) accessing data that was not intended for a customer to have access to or to make a server connection that they should not have access, (ii) attempt to investigate or to test vulnerabilities of the system or of the network or to breach unauthorized security measures or unauthorized certification measures, (Iii) attempt to interfere with service to any natural person and / or legal entity, (iv) send unsolicited emails, including promotional and / or product or service advertisements, (v) to forge any information. Violation of these Security Rules may result in civil or criminal proceedings.
2.6 Customers are not charged for the use of the services offered by the “ALEXANDRA BISSA” website. However, the “ALEXANDRA BISSA” website may provide links to third party websites that belong to independent service providers and operate under the conditions they set. These third parties may charge a fee for the use of specific content or services provided through their website. Therefore, users of the “ALEXANDRA BISSA” website must conduct any research they believe is necessary or appropriate before proceeding with any transaction with any third party to ascertain whether or not a charge will be made. When the “ALEXANDRA BISSA” website provides information on charges, this information is provided only for information purposes. The Company and the “ALEXANDRA BISSA” website cannot guarantee that the above mentioned information is correct, therefore the Company (and “ALEXANDRA BISSA” website) could not be considered liable in any way for content or services provided by such third party websites.
3. SALE PRODUCTS
3.1 The products offered for sale through the website «ALEXANDRA BISSA», are products of the Company. In particular, these are originally designed hand-made woven items that have been created with the use of a loom.
3.2 Each product of “ALEXANDRA BISSA” Company is handmade and unique. Therefore the reproduction of identical products is not possible and there might be some differences between the same items.
4. ORDERS
4.1 Submitting a product order constitutes a binding offer for the purchase of the product by the customer in the total price displayed when placing the order.
4.2 For ordering a product through the ALEXANDRA BISSA website, the customer should choose the products he / she wants and to add them to his / her Shopping Cart. Afterwards, the total cost of the order (VAT included), any expenses that may arise in accordance with the Company’s pricing policy as well as any discounts to which the customer is entitled will be displayed at the screen of the customer. It is explicitly stated that orders shipped outside of the European Union (EU) will be subject to custom taxes and duties. This cost is the responsibility of the customer and is payable on receipt of delivery of the goods.
4.3 Subsequently, in order to complete the ordering process each customer should fulfill his/ her personal shipping and communication details on the ordering tab. Then, the payment method should be fulfilled in order to complete the purchase.
4.4 Given the fact that every product of “ALEXANDRA BISSA” Company is handmade and unique, it is expressly agreed that the order will be completed only upon acceptance by the ALEXANDRA BISSA website via confirmation email to the customer, at the e- mail address that he/ she indicated when submitting the order, informing him/ her about the availability of the requested product as well as for the time that may be needed for the fulfillment and shipping of the order.
4.5 Upon completion of the ordering process, the customer confirms that he/ she has been informed about the materials used for the creation of the products while the customer acknowledges that the Company bears no responsibility in case of allergic reactions, dermatological diseases or reactions in general which will arise from the usage of the ordered products.
5. PAYMENT – SHIPPING ORDER
5.1 The payment of each order is executed safely using a credit, debit or prepaid card of any Bank through Protocol SSL Security Technology (Security Certificate & SSL Technology). It is also possible for the customer to pay via either a secure PayPal transaction or by cash on delivery (only for orders shipped within Greece) or by depositing the amount payable to the account held by “ALEXANDRA BISSA” Company.
5.2 “ALEXANDRA BISSA” Company has taken all necessary precautions in order to guarantee the best possible security for its customer’s data. All payments made using the card are processed through the electronic payment platform of “Alpha e-Commerce” of Alpha Bank and uses TLS 1.2 encryption protocol encryption with 128-bit (Secure Sockets Layer – SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.
5.3 Each Bank is responsible for the security of transactions made through a credit or debit card that has been issued for its client’s use. The Company and the “ALEXANDRA BISSA” website do not store personal data during the transaction. However, in case of a proven fraudulent use of a credit, debit or prepaid card, the charge may be canceled by customer’s request to the Bank that issued the card, in accordance with the policy of the Bank.
5.4 After completing the order, the product(s) shipped at the expense of the customer at the place indicated when submitting the order, with a courier company that the Company cooperates, in order to ensure the maximum security of the shipment process. In any case, the customer will be informed of the shipping expenses before the completion of the order.
5.5 Regarding shipping costs explicitly defined as follows:
For shipments within Greece, delivery and charges apply as follows:
In the Prefecture of Attica within 1-2 working days, transportation costs are 4€ up to 2 kg of packages. For every additional kg, the charge shall be 1 € per kg.
In the rest of Greece within 2-3 working days, transportation costs are 6€ up to 2 kg of packages. For every additional kg, the charge shall be 1,50 € per kg.
For international shipments, delivery and charges apply as follows:
In Europe within 3-5 working days, transportation costs are 20€ up to 2 kg of packages. For every additional kg, additional charges may apply.
In the rest of the world within 5-7 working days, transportation costs are 30€ up to 2 kg of packages. For every additional kg, additional charges may apply.
5.6 Given the fact that each item of “ALEXANDRA BISSA” Company is handwoven by the designer and mostly made upon request, it is required at least 7 days for the production of each item. Therefore, the delivery of each item should be scheduled 10 days approximately upon purchase. As a result, the product delivery time is subject to reservation due to the availability of the ordered product as well as for reasons of force majeure (eg adverse weather conditions, strikes, etc.). In any case, the customer will be notified by email from the “ALEXANDRA BISSA” Company about any delay that may arise. The Company reserves the right of reservation on and/or refusal to execute orders, provided that will notify the persons concerned of the reasons for the said reservation or refusal within a reasonable period of time.
6. ORDER CANCELLATION – RETURN PRODUCT – DEFECTIVE PRODUCTS
6.1 Cancellation of an order (in whole or in part) is possible via an e-mail message on the “ALEXANDRA BISSA” website.
6.2 If the ordering process has been completed but the customer has not been fully satisfied with the purchase of the product he/ she has chosen, he/ she is entitled to withdraw from the sales contract within fourteen (14) calendar days from the completion of the order, provided that the product will be new, unused, in its original condition, and with its packaging intact.
6.3 In addition to the statutory right of withdrawal, the Company grants to the consumer a period of 10 days, from delivery confirmation to return the product. In such case the consumer should make sure that the ordered items are returned new, unused, in their original condition and with their packaging intact. Returns that do not meet our policy will not be accepted and will be returned to the customer. Also, the customer needs to include in the return package a copy of the return email as well as the payment receipt. Any such returns shall be accepted solely upon the approval on behalf of “ALEXANDRA BISSA” Company under the above mentioned conditions. Any return delivery costs (excluding any additional delivery costs if the consumer has chosen another delivery method from the basic and less expensive method the Company offers) shall be borne by the Company and the Company shall refund the value of the returned products within 30 calendar days.
6.4 If the product ordered by the customer does not comply with the terms of the sale agreement, the latter should contact immediately the Company by sending an email to info@alexandrabissa.com, describing in detail the product and its defect, or by phoning at +30 216 7003 325 – 202, and the Company will give him/ her instructions for further action. In this case, the customer may return the product to the address indicated below free of charge. In such case the consumer should make sure that the ordered items are returned new, unused, in their original condition and with their packaging intact. Returns that do not meet the Company’s policy will not be accepted and will be returned to customer.
6.5 Refund or replacement of product will take place as soon as possible from the day the Company confirmed the customer by e-mail that he/ she is entitled to a refund of money or replacement of the defective product. All products returned to the “ALEXANDRA BISSA” Company undergo meticulous quality control. For customer’s convenience, it is recommended by the Company that they should check carefully upon delivery of their order for the status (condition) of the product sold, as well as for the product’s packaging to be intact so as to detect any apparent defaults. In case a default is detected in a returned product during quality control, the company undertakes to contact consumers in order to resolve the problem. In case of defective products, the amount paid by the customer will be refunded in full within 30 calendar days, including shipping costs and any other reasonable expense charges for the return of the product.
6.6 In case of non-receipt of the product due to the absence of the recipient, either the product remains on the Shipping Company or is returned to the Company. If the customer wishes to set a new date of dispatch and receipt of the product, he/ she must inform the Company by email and upon contacting the latter with the Shipping Company to set a new delivery date at the buyer’s charge.
7. LIMITATION OF LIABILITY
7.1 The Company attempts to make the use of the “ALEXANDRA BISSA” website secure in any way as well as to provide complete and up-to-date information through it. In any case, however, users acknowledge and accept that the Company may not be able to inform directly the entire content and the security of its website and services. The usage of the site is a user’s responsibility. The Company is not responsible, to the extent that the exclusion of liability is permitted by law, for any direct, indirect, moral, positive or other harm arising from or associated with the use of the website or of its material, including, but not limited to, inadvertently downloading computer viruses from the site or from emails sent by it, whether or not the Company was informed, knew or should have known this possibility.
7.2 In addition, each user holds harmless and exempts the Company for any claim for damage and / or any claim for compensation which may be displayed, for whatever reason, by users, for differences between them, or by third parties which may have result from a breach of any of the terms and / or conditions contained herein, from the obligations imposed by the Law or their rights, as well as for any claim arising by alleged copying, counterfeiting or imitation of products.
7.3 The Company is not responsible for any third party claims of any kind which may arise in connection with using, copying or counterfeiting the “ALEXANDRA BISSA” website or its contents or any other linked site by third parties unauthorized by the Company.
7.4 The Company does not provide a guarantee for continuous and uninterrupted access to the ALEXANDRA BISSA website and its services, given the possible obstruction, even in part, due to accidental and / or force majeure. Therefore no liability exists for the Company in case of temporary interruption of a service and / or inability to access the «ALEXANDRA BISSA» website as well as for any direct or indirect damages, costs and expenses that may arise from any failure, malfunction or delay in the operation of the service, which will arise from the causes mentioned above.
8. INTELLECTUAL PROPERTY RIGHTS
8.1 The products and services as well as the content of the “ALEXANDRA BISSA” website are the intellectual and industrial property of the Company and the latter is solely responsible for it.
8.2 Any copyright, or database operated by the Company as well as the entire design, text and graphics of the “ALEXANDRA BISSA” website, software, photos, music, sound and their selection and layout constitute intellectual and industrial property of the Company and is protected by the relevant provisions of Greek, European and International Law for the protection of intellectual and industrial property.
8.3 No reproduction, redistribution, copying, distribution, downloading, displaying, posting or transmitting in any way or by any means of any item of the material listed on the “ALEXANDRA BISSA” website is permitted nor it is permitted to sell, lease or assign a sublicense, to use it to create derivative works or to exploit it in any way without the prior express written permission of the Company. In case of copying a design, image, product, idea, either on the ALEXANDRA BISSA website or out of it, the Company bears no responsibility. The Company does not bear any responsibility also in the case of republishing of content included on the “ALEXANDRA BISSA” website on a third party website.
8.4 The content of the newsletters, if issued, which users may receive if they choose to subscribe to a relevant mailing list, are also intellectual property of the Company and are therefore protected by the relevant provisions of the Greek Legislation and the International Conventions.
8.5 Any material transmitted or posted or submitted to the “ALEXANDRA BISSA” website is considered as non-confidential and shared, in accordance with the Company’s obligations under the data protection legislation.
8.6 Users, using the “ALEXANDRA BISSA” website, unconditionally accept and agree, that they would make lawful and proper use of the website, in particular according to the terms set forth above. Therefore, users, by way of example and not limitation, agree not to use the “ALEXANDRA BISSA” website to transmit or gain access to content that violates any intellectual or industrial property rights of third parties or the Company.
9. PROTECTION OF PERSONAL DATA
9.1 The management and the protection of the user’s personal data on the “ALEXANDRA BISSA” website is governed by applicable national and European legislation as well as by the General Data Protection Regulation, as applicable. The Company complies with the General Data Protection Regulation.
9.2 For information on the Company’s Privacy Policy, please visit our web site where the Privacy Notice is posted.
10. FINAL PROVISIONS
10.1 For any dispute arising during the use and transaction with the Company as well as with the “ALEXANDRA BISSA” website, the courts of the city of Athens are competent and applicable law is Greek law, as is the case.
10.2 Any provision of these terms shall be deemed to be contrary to the law; it shall automatically cease to be valid and shall be withdrawn from the present, without in any case undermining the validity of the other terms.